Privacy Policy

This Privacy Policy describes how Lenlia, LLC.("Lenlia," "we," "us," or "our") collects, uses, and shares information about you when you use our website, applications, and services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, password, company/organization name, and phone number.
• Profile Information: Information you add to your profile such as job title, business address, and preferences.
• Lead and Contact Data: Information about leads and contacts you input, import, or manage through our platform, including names, addresses, phone numbers, and email addresses.
• Communications: When you contact us for support or communicate with us, we collect the content of those communications.
• Payment Information: If you subscribe to paid services, we collect payment details (processed securely through third-party payment processors).

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Usage Data: Information about how you interact with our Services, including pages visited, features used, and actions taken.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to collect information and improve our Services.

1.3 Information from Third Parties

We may receive information from third-party sources, including:

• Data enrichment services that help enhance lead and contact information
• Public databases and records
• OAuth providers (e.g., Google) when you choose to sign in with third-party services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related notifications
• Send technical notices, security alerts, and administrative messages
• Respond to your comments, questions, and support requests
• Communicate with you about products, services, and events
• Send SMS/text messages regarding your loan application status and account updates (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience
• Comply with legal obligations

2.1 SMS/Text Message Communications

If you provide your phone number and opt in, we may send you automated text messages related to your loan application status, account notifications, appointment reminders, and other transactional updates. We use third-party SMS service providers to deliver these messages. Your phone number is shared with these providers solely for message delivery and is not used for any other purpose.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance. See our Terms of Service for additional details.

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With vendors and service providers who perform services on our behalf (e.g., payment processing, email delivery, data enrichment, hosting).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Compliance: When required by law or to respond to legal process.
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users.
• With Your Consent: When you have given us explicit consent to share your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request your data in a portable format.
• Opt-Out: Opt out of marketing communications at any time. For text messages, reply STOP to any message to unsubscribe.
• Cookies: Manage cookie preferences through your browser settings.

To exercise these rights, please contact us at team@lenlia.com.

7. Third-Party Services

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

8. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate safeguards to protect it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: